What is the return policy?
All sales are final.
What are rugs and pillows made of?
Currently rugs and pillows are hand tufted using a blend of primarily acrylic and some merino wool yarn. They are backed with a non-slip material and trimmed in red linen.
How do I clean my rug or pillow?
Rugs can be vacuumed like any other rug and spot cleaned with mild cleaning detergent as needed. Carefully blot the effected area to treat spills or stains.
Occasionally a long or loose fiber will pop up which you can trim carefully as needed. Beyond spot cleaning as needed, rugs should only be professionally dry cleaned.
Pillows should never be washed in a washing machine or put in to a dryer. They should only be spot cleaned with a mild detergent and water as needed. Carefully blot the effected area to treat spills or stains. Pillows should otherwise only be professionally dry cleaned.
Where can I put my rug?
Blue Lobster rugs are meant for indoors only and will keep best in seating areas, bedsides and table sides. Do not use a Blue Lobster rugs as a bath mat. It is not advisable to use these rugs in high traffic areas like commercial spaces, doorways or prep areas in kitchens.
Where can I put my pillow?
Blue Lobster pillows are hand tufted with the same materials as rugs and so while they are quite durable they are best used decoratively. Many Blue Lobster pillows feature extra large hand made pom poms. These pom poms may be irresistible to certain pets and persons who may feel compelled to nibble or pull threads and ruin the pillow. Please keep this in mind before bringing Blue Lobster pillows in to your home.
Do you take commissions?
Not at this time.
Can I request a design in a different size, material or color?
Current designs can be requested in different sizes, color ways or material types, just send a message! Modifications to existing designs will take 5-6 weeks to ship and will impact pricing which will be agreed upon before any work is done.
Pure wool and cotton yarn are substantially more expensive than acrylic. If you’re interested in having a Blue Lobster rug or pillow in a wool or cotton yarn just shoot a message. There will be variations in color and expect for cost to be 4-5x more than the acrylic version as well as expect 5-6 weeks until shipment.
Special material and size requests will require a 50% deposit with the remaining 50% to be paid after completion of the rug or pillow, prior to shipping